Gainesville, VA | 571-469-1801 | shakyasimon9@gmail.com LinkedIn | GitHub
PROFESSIONAL SUMMARY
Information Technology professional with a concentration in Cybersecurity and a Bachelor of Science from George Mason University. Experienced in full-stack web development, network security, and cloud computing, with hands-on expertise in AWS, Azure, Python, and Java. Led projects involving the design and implementation of full-stack order management systems, as well as performance and security testing for enterprise applications. Proficient in troubleshooting, network traffic analysis, and utilizing industry-standard tools such as Docker, Kubernetes, and Git. Certified in CompTIA Security+ and Google IT Support, and eager to apply technical knowledge and project leadership in a dynamic IT or cybersecurity role.
ICF INTERNATIONAL Reston, VA Data Collection Specialist February 2025 – Present ● Conduct telephone surveys using a scripted questionnaire, ensuring high-quality, accurate data collection, and consistently meeting performance targets. ● Maintain a high call completion rate while consistently meeting or exceeding performance benchmarks. ● Operate computer-aided telephone interviewing (CATI) systems efficiently for real-time data entry. ● Engage with diverse individuals professionally, maintaining a courteous and neutral tone during sensitive or complex interviews.
ROCKWOOD SPORTS BAR & GRILL Gainesville, VA Bartender/Server Mar 2019 – Sep 2024 ● Delivered prompt and friendly service to 100+ patrons daily in a fast-paced, high-volume restaurant environment. ● Processed customer transactions accurately using POS systems, handling cash and credit with zero discrepancies. ● Trained and mentored new staff, improving team efficiency and customer service standards.
WEBSITE & IT SUPPORT SPECIALIST Freelance ● Provided end-to-end technical support for WordPress websites, including updates, plugin integrations, and performance optimization. ● Improved WordPress site performance by 40% through plugin optimization and caching strategies. ● Reduced client website downtime by 60% via automation of nightly backups and SSL renewals. ● Automated daily backups and managed recovery protocols to minimize client downtime and data loss. ● Leveraged Jira and Confluence to manage project workflows and ensure the timely delivery of solutions tailored to client needs.
PROJECTS
FULL-STACK WEB AND ORDER MANAGEMENT SYSTEM Project Manager ● Led a team in the design and development of a full-stack website, database, and integrated shipping and order management system for a small business. The platform streamlined daily operations, improved marketing reach, and supported business growth by enabling efficient order tracking and fulfillment. Built using HTML, CSS, JavaScript, MySQL, and Shipping APIs, the solution delivered a seamless, user-friendly experience tailored to the client’s operational needs.
SALESFORCE GOVCLOUD TESTING FOR DOD APPLICATIONS ● Conducted comprehensive performance and security testing on Salesforce GovCloud environments designed to support Department of Defense (DoD) applications. Simulated DoD traffic using DMZ logical routers to connect with GovCloud Enclave VPCs. Configured and validated AWS Network Load Balancers for ingress traffic and leveraged Squid Public Proxies for secure egress routing. Developed and executed automated test scripts to verify the integrity of security protocols and network routing configurations within the GovCloud environment.
AWS-POWERED APPOINTMENT SCHEDULING CHATBOT ● Developed an intelligent AWS Lex chatbot to enable users to schedule appointments at a pet grooming salon through natural language interaction. Integrated AWS Lambda as the backend to handle bot intents and business logic while using Amazon RDS to store and manage scheduling data. Deployed a static website on AWS S3 to host the front-end interface, providing a seamless and scalable user experience.
PYTHON-BASED NETWORK TRAFFIC ANALYZER ● Developed a Python-based tool to capture and analyze live network traffic from active interfaces. Leveraged Wireshark for advanced packet capture capabilities and integrated Scapy for deep packet inspection and analysis. Utilized Matplotlib to visualize traffic patterns, enabling clear insights into network behavior. Deployed and tested the tool in real-world environments to monitor traffic flow, identify anomalies, and validate network performance.
EDUCATION
GEORGE MASON UNIVERSITY Fairfax, VA Bachelor of Science Aug 2022 – Dec 2024 Major in Information Technology; Concentration in Cybersecurity
NORTHERN VIRGINIA COMMUNITY COLLEGE Manassas, VA Associate of Science Aug 2020 – May 2022 Major in Computer Science
CERTIFICATIONS
● CompTIA Security+ Certificate ● Google IT Support Certificate
Shakya Udemy 